![]() ![]() Under Micros, Opera became the industry’s most influential system worldwide (In 1995, Micros fully bought Fidelio). During that time, US-based Micros bought a portion of the company, so Fidelio became Micros-Fidelio.Īt the same time, Micros started to develop Fidelio’s successor, Opera, a more enterprise-focused PMS with Oracle database as its backend. By 1993, Fidelio was in the US and Asian markets with Radisson and Shangri-La using it. ![]() Additional features were added to meet operational and regional needs.īy 1991, Continental and Hilton chains were customers of Fidelio. Other chains and hotels in and outside Germany started using it. The Swiss Hotel Association soon endorsed Fidelio as its PMS standard, and in 1989 Mövenpick chose Fidelio for its hotels outside Swiss. ![]() Hotel Obermühl and Hotel Traube Tonbach were the first customers while the software was only capable of handling guests’ profile data. It wasn’t until much later when I realized that what I had created looked and worked like nothing else on the market” - Keith Gruen (source: ) “Having never seen another hotel software program, I started with my own design, my own screens, my own database structures, my own processes. ![]()
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